Privacy Policy

1. Introduction

Grand Home Wise ("we," "our," "us") is a home renovation company headquartered at 507 Harrison St, Dardanelle, Arkansas, 72834. We are committed to protecting the privacy of every visitor, lead, and client who interacts with our website, contact forms, newsletter, and services.

This Privacy Policy describes what personal information we collect, how we use it, with whom we share it, and the choices you have. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Contact & Booking Forms: Full name, email address, phone number, project address, service requested, budget range, preferred dates, and project details.
• Newsletter Subscription: Email address (only).
• Customer Communications: Any information you share via phone, email, SMS, or chat.
• Project Documentation: Photos, measurements, design preferences, and property access details once a contract is signed.

2.2 Information Collected Automatically

• IP address, browser type, device information, and operating system.
• Pages visited, time on page, referring URL, and search terms used to find us.
• Approximate location derived from IP address (city/state level).
• Cookies, web beacons, and similar tracking technologies.

2.3 Information from Third Parties

We may receive limited information from partners — such as financing pre-approval status (without full credit details), referral sources, or marketing platforms — solely for the purpose of serving you better.

3. How We Use Your Information

We use collected information for the following legitimate business purposes:

• Responding to inquiries, providing quotes, and scheduling consultations.
• Executing renovation contracts, scheduling crews, and managing projects.
• Sending project updates, change orders, invoices, and warranty documentation.
• Processing financing applications in partnership with our lending partners.
• Sending our monthly newsletter (only if you've explicitly subscribed).
• Improving our website, services, marketing, and customer experience.
• Complying with legal obligations and protecting against fraud.

4. Sharing of Information

We do not sell your personal information. We share it only in these circumstances:

• Service Providers: Trusted vendors (e.g., CRM, email, hosting, financing partners) who perform services on our behalf under written agreements.
• Subcontractors: Once a contract is signed, specific project details may be shared with licensed subcontractors working on your property.
• Legal Compliance: If required by law, court order, or government authority, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, information may transfer to the acquiring entity.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to recognize returning visitors, analyze traffic, and personalize content. Types of cookies we use:

• Essential cookies: Required for the website to function.
• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics).
• Marketing cookies: Used to display relevant ads on other platforms (e.g., Meta Pixel).

You can disable cookies via your browser settings, but some site features may not work properly.

6. Your Rights

Depending on your location (California, Virginia, Colorado, EU, etc.), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of the sale or sharing of personal information.
• Opt out of targeted advertising and certain tracking.
• Withdraw consent to marketing communications at any time.
• Access information in a portable, machine-readable format.

To exercise any of these rights, email info@grandhomewise.com or call (479) 229-5001. We respond within 30 days.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information — including TLS encryption for data in transit, access controls, regular security audits, and staff training. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Project records (contracts, warranties, permits) are retained for 10 years per warranty obligations; marketing data is deleted upon unsubscribe or after 24 months of inactivity.

9. Children's Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately for deletion.

10. Policy Changes

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be communicated via email to active subscribers and posted prominently on our website.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

• Phone: (479) 229-5001
• Email: info@grandhomewise.com
• Address: 507 Harrison St, Dardanelle, Arkansas, 72834, USA